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Navigating the V&A's vast collections without getting lost
Latest V&A Multi-Site Access and Digital Navigation Guide
The museum experience has evolved into a multi-site network, with the historic South Kensington landmark now complemented by the innovative V&A East Museum and Storehouse in Stratford. To navigate the expansive South Kensington galleries, visitors are encouraged to download the Bloomberg Connects app, which has largely replaced traditional paper maps with interactive floor plans and expert audio guides. Significant gallery refurbishments are currently affecting visitor routes; notably, the primary Fashion Gallery is closed for a long-term redevelopment project, while the Stained Glass and Gilbert Galleries have specific reopening schedules following modernization. Regarding logistics, strict security protocols limit carry-on bags to 56x45x21cm, and all wheeled luggage must be deposited in the cloakroom. While general entry to permanent collections remains free and unticketed, high-profile temporary exhibitions now operate on a strict timed-entry basis, requiring advance online reservations to guarantee admission during peak hours.
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The V&A East Museum in Stratford is free to enter and officially opens its doors on April 18, 2026. While general admission to the 'Why We Make' galleries is free, tickets for the landmark opening exhibition, 'The Music is Black: A British Story,' should be booked online in advance to secure a specific timed entry slot.
No, you do not need to book a ticket for the permanent collections at the South Kensington site. You can walk in via the Cromwell Road or Exhibition Road entrances for free. However, a pre-booked timed ticket is essential for blockbuster exhibitions such as the Schiaparelli fashion retrospective to avoid long queues or being turned away at capacity.
For both the South Kensington and V&A East sites, bags must not exceed 56 x 45 x 21cm to be allowed into the galleries. Large suitcases and wheeled luggage are strictly prohibited inside gallery spaces and must be left at the cloakroom for a fee. Note that at the V&A East Storehouse, all bags and coats must be placed in lockers before entering the main collection areas to protect the objects.
Written by London Tours Editorial Team & Licensed Local Experts.
Last updated: 23/02/26